Vacancy Details - REF: VAC5476

Why Choose an Apprenticeship?

With an apprenticeship you get paid in a real job, gaining real work experience, real qualifications and a real future. You will earn a wage and get holiday pay; work alongside experienced staff; gain job-specific skills and experience; and study towards a related qualification.

Job Information

Job Title: Customer Service Apprentice
Job Description: Based in the Library, Library Assistants provide front line support to learners and staff in the access and use of Library, including ILT applications, o
line learning and print-based materials. You will use your excellent customer service skills to maintain a calm, helpful, friendly approach in a busy work environment.

Job roles would include:

-To support students and other library users in the access and use of Library materials, providing guidance in using College IT systems, and demonstrating systems and materials as required.

-To undertake regular roving and shelving duties within the Library.

-Seek to support the delivery of excellent customer service through teamwork and knowledge sharing. Promote the work and vision of the Library and College internally and externally.

-Using and updating of Information Management systems used to support the Library service.

-Cash handing, including the use of tills or RFID machines, to collect monies in respect of fines, lost books and merchandise.

-Contribute to the general Library, clerical and administrative duties as appropriate.

-Support and contribute to the development and implementation of policies and procedures related to all aspects of Library.

-Support specialist resources (hardware and software) for the use of learners with special educational needs.

-Assist stock management and distribution in line with Library Policies.
Working Hours: 37 Hours Per Week
Weekly Schedule: Day release at Bradford College
Weekly Wage: £130

Course Information

Course Title: Intermediate Apprenticeship in Customer Service
Course Duration: 12-18 Months

Employer Information

Employer Name: Bradford College
Employer Description: Bradford College has been delivering quality education and training for over 175 years. The College is a friendly, welcoming place to study with a good reputation for offering outstanding support to students and staff in all areas of College life. Why not join them!
Employer Location: BD7 7AY
Note: This map does not show the exact location of the vacancy, it is just to give you a general idea of where the vacancy is.

Next Steps

If you have already completed an online application form and would like to apply for this vacancy, please contact us by phone on 01274 728316.

If you have not completed the online application form yet, please follow the steps below:

  1. Complete or online application form
  2. Attend an Initial Assessment and Interview
  3. If you meet the benchmark, you will receive a conditional offer
  4. Our Recruitment Team will be in touch with you to discuss this vacancy and others which may be of interest to you.

01274 728316

City Training Services, 39/41 Chapel Street, Little Germany, Bradford, West Yorkshire, BD1 5BY
© Training for Bradford Ltd. (trading as City Training Services) 2017
Company Registration No.: 01964653
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